Shipping Policy

Shipping Policy Hellobubbleoutlet

1. Introduction

At Hellobubbleoutlet, we’re proud to offer free standard shipping to all destinations worldwide—no minimum order value required! This Shipping Policy outlines details about our delivery services, processing times, tracking options, and special considerations to help you understand how your skincare essentials will reach you.
By placing an order on hellobubbleoutlet.com, you agree to the terms of this Shipping Policy. For any shipping-related questions or assistance, please contact our customer service team at [email protected].

2. Shipping Coverage

We ship to every country and region globally via our trusted network of international couriers. Whether you’re located in North America, Europe, Asia, Australia, or beyond, you’ll enjoy complimentary standard shipping on your order—no hidden fees or surcharges.

3. Order Processing Time

Before your order ships, we need time to process, pack, and prepare your items for delivery:
  • Standard processing time is 1-3 business days (excluding weekends and public holidays). This includes verifying your order details, quality-checking products (such as SECRET AGENT, UNDER COVER, and our hydrating skincare line), and securely packaging your items to prevent damage during transit.
  • During peak seasons (e.g., holidays, sales events) or due to high order volume, processing time may extend to 3-5 business days. We will notify you via email if there is any significant delay in processing your order.

4. Delivery Timeframes

Delivery times vary by destination and depend on the courier’s shipping route and local customs processing. Below are estimated standard delivery timeframes (from the date your order ships):
  • North America (U.S., Canada): 5-10 business days
  • Europe (EU & Non-EU Countries): 7-14 business days
  • Asia Pacific (Australia, New Zealand, Japan, South Korea, etc.): 7-15 business days
  • South America, Africa, Middle East: 10-20 business days
Please note that these are estimated times only. Actual delivery may take longer due to factors beyond our control, such as customs clearance delays, weather conditions, or local postal service disruptions. We recommend allowing extra time for delivery to remote areas.

5. Tracking Your Order

Once your order is shipped, we will send a shipping confirmation email to the address you provided during checkout. This email will include a unique tracking number and a link to the courier’s website, where you can monitor the status of your package in real time.
To track your order:
  1. Locate the shipping confirmation email from Hellobubbleoutlet (check your spam folder if you don’t see it within 24 hours of order processing).
  1. Click the tracking link or copy the tracking number.
  1. Paste the tracking number into the courier’s tracking tool to view updates (e.g., package dispatched, in transit, out for delivery, delivered).
If your tracking information shows no updates for 5+ business days after shipping, or if you encounter issues with tracking, please contact us with your order number and tracking number for assistance.

6. Customs & Duties

While our shipping is free, please note that customs duties, taxes, or import fees may apply depending on your country’s regulations. These fees are the responsibility of the recipient and are not included in your order total or our free shipping offer.
Customs policies vary widely by country, and we have no control over these charges. We recommend checking with your local customs office before placing your order to understand any potential fees you may incur.
We are required to declare the full value of your order on the customs form (no undervaluation) to comply with international shipping regulations. Any delays caused by customs clearance are beyond our control, and we appreciate your patience as your package is processed.

7. Shipping Restrictions

We strive to deliver our products worldwide, but there are a few exceptions and restrictions to note:
  • We cannot ship to addresses that are PO Boxes, APO/FPO military addresses, or temporary accommodation (e.g., hotels, hostels) unless explicitly allowed by the courier. Please provide a physical residential or business address for delivery.
  • Some countries may have restrictions on importing cosmetic or skincare products (e.g., specific ingredient regulations). It is your responsibility to ensure that the products you order comply with your local laws. If your package is rejected by customs due to non-compliance, we cannot offer a refund or reshipment.
  • We reserve the right to refuse shipping to any destination if required by law or due to safety concerns.

8. Missing, Lost, or Damaged Packages

  • Missing Packages: If your tracking information shows “delivered” but you have not received your package, please first check with your local postal service, building management, or neighbors (packages may be left in a safe location). If you still cannot locate your package, contact us within 7 days of the “delivered” status with your order number—we will investigate with the courier and assist in resolving the issue.
  • Lost Packages: If your package has not been delivered within 30 days of shipping (or 45 days for remote destinations) and tracking shows no progress, we will classify it as lost. Contact us with your order number, and we will offer a full refund or reshipment (at your choice).
  • Damaged Packages: If you receive a package that is damaged, or if products are broken or leaking upon delivery, please contact us within 7 days of delivery with your order number and clear photos/videos of the damaged package and products. We will arrange for a full refund or replacement, and you will not be required to return the damaged items.

9. Order Changes & Cancellations

  • Address Changes: If you need to update your shipping address, please contact us immediately after placing your order. We can only modify the address if your order has not yet been shipped. Once shipped, we cannot change the delivery address, and you will need to follow the refund process if the package cannot be delivered.
  • Order Cancellations: To cancel an order before it ships, contact us with your order number as soon as possible. If the order has not been processed or dispatched, we will issue a full refund. If the order has already shipped, you will need to request a refund in accordance with our Refund Policy once you receive the package.

10. Policy Updates

Hellobubbleoutlet reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date, and the updated policy will take effect immediately upon posting. We recommend reviewing this policy periodically for the latest information.

11. Contact Us

If you have any questions, concerns, or need assistance with shipping, tracking, or delivery, please contact our customer service team at:
We are committed to ensuring your order arrives safely and on time—thank you for choosing Hellobubbleoutlet!