Privacy Policy

Privacy Policy Hellobubbleoutlet

1. Introduction

At Hellobubbleoutlet, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information when you visit our website (hellobubbleoutlet.com), make a purchase, contact our customer service, or interact with our brand. By using our services, you consent to the practices described in this policy.
We comply with applicable data protection laws (including but not limited to GDPR, CCPA, and relevant regional regulations) to ensure your personal information is handled securely and responsibly. If you have any questions about this Privacy Policy, please contact us at [email protected].

2. What Personal Information We Collect

We only collect personal information that is necessary to provide our services, process orders, and communicate with you. The types of information we may collect include:

2.1 Information You Provide Voluntarily

  • Contact Information: Name, email address, phone number, shipping address, and billing address (when placing an order or subscribing to our updates).
  • Account Information: Username, password (if you create an account on our website).
  • Order Details: Product selections, payment method (we do not store full credit card information—see Section 3.2 for details), order history, and communication related to your orders.
  • Inquiry/Feedback Information: Content of your emails, messages, or feedback submitted to our customer service team (including details about your skin concerns or skincare routine, if shared).
  • Marketing Preferences: Information about whether you opt in to receive promotional emails, and your preferences for marketing communications.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain non-personal and personal information through cookies, web beacons, and other tracking technologies:
  • Device & Technical Information: IP address, browser type, operating system, device model, screen resolution, and internet service provider.
  • Usage Data: Pages visited, time spent on the website, links clicked, search queries, and the date/time of your visit.
  • Cookie Information: We use cookies to enhance your browsing experience (e.g., remembering your shopping cart, preferences). You can manage cookie settings in your browser (see Section 7 for details).

3. How We Use Your Personal Information

We use your personal information for the following legitimate purposes:

3.1 Order Processing & Fulfillment

  • Process and deliver your orders (including verifying payment details, coordinating with couriers, and sending order confirmations/shipping updates).
  • Communicate with you about your order status, delays, or issues (e.g., defective products).

3.2 Customer Service & Support

  • Respond to your inquiries, feedback, or complaints (e.g., answering product questions, assisting with returns/refunds).
  • Provide personalized skincare advice (if you share details about your skin concerns or routine).

3.3 Marketing & Promotions

  • Send you promotional emails (e.g., new product launches, discounts, exclusive offers) if you have opted in to receive them.
  • Customize marketing content based on your preferences and browsing behavior (e.g., showing products relevant to your past purchases).
  • You can unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link in the email or contacting us.

3.4 Website Improvement & Security

  • Analyze website usage data to improve our website’s functionality, design, and user experience (e.g., identifying popular products, fixing technical issues).
  • Detect and prevent fraud, unauthorized access, or other security breaches (e.g., monitoring unusual order activity).

3.5 Legal Compliance

  • Comply with applicable laws, regulations, or legal obligations (e.g., tax requirements, responding to legal requests from authorities).

4. How We Share Your Personal Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes without your explicit consent. We may share your information with the following trusted third parties only to fulfill the purposes outlined in this policy:

4.1 Service Providers

  • Payment Processors: We share payment-related information (e.g., billing address, last 4 digits of credit card) with our payment service providers (e.g., Stripe, PayPal) to process payments securely. These providers do not store or use your information for any other purpose.
  • Couriers & Shipping Partners: We share your shipping address and contact details with couriers (e.g., FedEx, UPS, local postal services) to deliver your orders.
  • Marketing Tools: If you opt in to marketing communications, we may share your email address with trusted marketing platforms (e.g., Mailchimp) to send promotional content. These platforms are bound by confidentiality agreements and may not use your information for other purposes.
  • IT & Security Providers: We share technical/usage data with IT service providers to maintain our website, protect against security threats, and analyze website performance.

4.2 Legal Disclosures

We may disclose your personal information if required by law (e.g., in response to a court order, subpoena, or government request) or to protect our legitimate interests (e.g., investigating fraud, defending against legal claims, or protecting the safety of our customers/employees).

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the business transaction. We will notify you of any such transfer via email or a prominent notice on our website.

5. How We Protect Your Personal Information

We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction:
  • Encryption: We use SSL (Secure Sockets Layer) encryption to protect data transmitted between your browser and our website (e.g., payment details, personal contact information).
  • Secure Storage: Personal information is stored on secure servers with restricted access (only authorized employees can access your data, and they are required to maintain confidentiality).
  • Regular Audits: We conduct regular security audits and updates to our systems to address potential vulnerabilities.
  • Data Minimization: We only collect and store the information necessary to fulfill the purposes outlined in this policy, and we delete or anonymize data when it is no longer needed.
Despite these measures, no security system is 100% foolproof. We cannot guarantee absolute security, but we will take all reasonable steps to mitigate risks and notify you promptly if a data breach occurs that may affect your personal information.

6. How Long We Retain Your Personal Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law:
  • Order & Account Information: We retain your order history and account details for 3 years after your last purchase or account activity (to process returns, address disputes, or comply with tax/legal requirements).
  • Marketing Information: We retain your email address and marketing preferences until you unsubscribe or request deletion.
  • Inquiry/Feedback Information: We retain copies of your communications with our customer service team for 1 year to ensure follow-up support and improve our services.
  • Automatically Collected Data: Usage data and cookie information are retained for 6 months unless you opt to delete them earlier.
After the retention period, we will either delete your personal information or anonymize it (so it can no longer be linked to you) for statistical or website improvement purposes.

7. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and improve our website. Cookies are small text files stored on your device when you visit a website. You can manage your cookie preferences in your browser settings (e.g., block all cookies, delete existing cookies, or receive a notification before a cookie is set).

7.1 Types of Cookies We Use

  • Necessary Cookies: Essential for the website to function (e.g., remembering your shopping cart, enabling checkout). These cookies cannot be disabled.
  • Functional Cookies: Remember your preferences (e.g., language, region) to provide a personalized experience.
  • Analytical Cookies: Track website usage (e.g., pages visited, time spent) to analyze performance and improve the website (we use tools like Google Analytics for this purpose).
  • Marketing Cookies: Used to deliver targeted promotional content (e.g., ads for products you viewed) if you have opted in to marketing communications.
If you disable non-necessary cookies, some features of our website may not function properly (e.g., your shopping cart may not be saved between visits).

8. Your Rights Regarding Your Personal Information

Under applicable data protection laws, you have the following rights regarding your personal information:
  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Correction: Request correction of inaccurate or incomplete personal information.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal information (if we no longer need it for the purposes collected, or if you withdraw consent).
  • Right to Restriction of Processing: Request that we stop processing your personal information (e.g., while we verify the accuracy of the data).
  • Right to Data Portability: Request a copy of your personal information in a structured, machine-readable format (to transfer to another service provider).
  • Right to Withdraw Consent: Withdraw your consent for marketing communications or other non-essential processing at any time.
  • Right to Lodge a Complaint: File a complaint with a data protection authority if you believe we have violated your privacy rights.
To exercise any of these rights, please contact us at [email protected] with your full name, email address, and details of your request. We will respond to your request within 30 days (or within the timeframe required by law) and may ask for additional information to verify your identity.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, courier tracking pages). This Privacy Policy does not apply to these third-party websites. We are not responsible for the privacy practices or content of third parties, and we recommend reviewing their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will immediately delete that information. If you are a parent or guardian and believe your child has provided personal information to us, please contact us at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality. Any updates will be posted on this page with a revised "Last Updated" date. The updated policy will take effect immediately upon posting.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website or services after the updated policy is posted constitutes your acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us at:
We will respond to your inquiry as soon as possible (within 24-48 business hours) and work to resolve any issues to your satisfaction.