Refund Policy

Refund Policy Hellobubbleoutlet

1. Introduction

At Hellobubbleoutlet, we want you to be completely satisfied with your skincare purchases. This Refund Policy outlines the terms and conditions for requesting a refund, including eligibility criteria, processing timelines, and exceptions. We strive to make the refund process simple and transparent—if you’re not happy with your order, we’re here to help.
By placing an order on hellobubbleoutlet.com, you agree to comply with the terms of this Refund Policy. For any questions or assistance with refunds, please contact our customer service team at [email protected].

2. Eligibility for Refunds

To qualify for a refund, your request must meet the following conditions:
  • Timeframe: Refund requests must be submitted within 30 calendar days from the date of delivery (as indicated by the courier’s delivery confirmation).
  • Product Condition:
    • For unopened/unused products: Items must be in their original packaging, with all seals (if applicable) intact. Cosmetic products (including our SECRET AGENT, UNDER COVER, and hydrating skincare line) must not show signs of tampering, use, or damage.
    • For defective/damaged products: Products must be returned (or accompanied by clear photos/videos) showing the defect, damage, or discrepancy (e.g., wrong item, expired product) to verify the issue.
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order number, receipt, or confirmation email.
  • Exceptions: The following items are non-refundable unless defective or damaged upon delivery:
    • Opened or used skincare products (due to hygiene and safety reasons).
    • Customized or personalized items (if applicable).
    • Free gifts or promotional items included with your order.

3. How to Request a Refund

Follow these steps to submit a refund request:
  1. Contact Customer Service: Send an email to [email protected] with the following information:
    • Your full name and contact details (email/phone number).
    • Order number (found in your order confirmation email).
    • Reason for the refund (e.g., defective product, wrong item, dissatisfaction with unopened product).
    • Photos/videos of the product (required for defective/damaged items or wrong deliveries).
  1. Receive Return Authorization (RA): Our team will review your request within 2 business days. If approved, we will send you an RA number and a designated return address. Do not ship products back without an RA number—unauthorized returns may be rejected.
  1. Return the Product (if required):
    • For unopened/unused products: Package the item securely with the RA number clearly marked on the outer box, and ship it to the provided address. You are responsible for return shipping costs unless the refund is due to our error (e.g., defective product, wrong item).
    • For defective/damaged/wrong items: We may waive the return requirement and process the refund upon verifying the issue via photos/videos. If return is required, we will cover the return shipping cost (we will provide a prepaid shipping label upon request).
  1. Product Inspection: Once we receive your returned product (usually 3-5 business days after delivery to our warehouse), we will inspect it to confirm eligibility.

4. Refund Processing & Timelines

  • Approval Notification: You will receive an email confirmation once your refund is approved (within 2 business days of inspection for returned items).
  • Refund Method: Refunds will be issued to your original payment method (e.g., credit card, PayPal, debit card) used for the purchase. We do not offer refunds via store credit, cash, or alternative payment methods unless requested and agreed upon.
  • Processing Time: Refunds typically take 5-7 business days to reflect in your account after approval, depending on your payment provider’s processing times. Please note that we are not responsible for delays caused by your bank or payment processor.
  • Partial Refunds: In cases where only part of your order is eligible for a refund (e.g., one defective item in a multi-product order), we will issue a partial refund corresponding to the value of the eligible item(s).

5. Special Cases & Exceptions

  • Defective/Damaged Upon Delivery: If you receive a product that is defective, damaged, or incorrect (e.g., wrong item, wrong quantity), please contact us within 7 calendar days of delivery to qualify for a full refund or replacement (at your choice). We will cover all shipping costs for returns related to our error.
  • Late or Lost Shipments: If your order is not delivered within the estimated delivery timeframe (excluding delays due to customs, weather, or courier issues), please contact us. We will investigate with the courier and offer a refund or reshipment if the package is confirmed lost.
  • Cancellations: Orders can be canceled for a full refund only if the order has not been shipped. Once shipped, you must follow the standard refund process outlined above. To cancel an unshipped order, contact us immediately with your order number—we cannot guarantee cancellations for orders processed quickly for shipping.

6. Refund Disputes

If your refund request is denied and you believe it was unjustified, you may submit a dispute by replying to the denial email with additional information or evidence (e.g., more photos, clarification of the issue). Our team will re-review your case within 3 business days and provide a final decision.

7. Policy Updates

Hellobubbleoutlet reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date, and the updated policy will take effect immediately upon posting. We recommend reviewing this policy periodically for the latest information.

8. Contact Us

If you have any questions, concerns, or need assistance with a refund, please contact our customer service team at:
We are committed to resolving your refund requests fairly and efficiently—thank you for choosing Hellobubbleoutlet!